practice final exam 1-10

practice final exam 1-10

1. Refer to the exhibit. What type of device is highlighted in white?

*touch pad

2. Refer to the exhibit. Which type of removable media is depicted?

*flash drive

3. A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done to improve performance?

Change the printr cabling from paralel to serial

4. A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?

*Device manager

5. Which type of power connector is used to connect devices such as optical drives and hard drives?

*P8

6. A technician installed Windows XP on a 20 GB SCSI drive but when the computer is started a NTLDR error message is displayed. Based on this information which file was most likely corrupted during installation?

*NTBOOTDD

7. Which program checks for installed hardware during the Windows XP boot process?

*NTLDR

8. Which Registry file contains information about all software that is installed on a Windows XP computer?

* HKEY_LOCAL_MACHINE

9. Which two security tasks should be included in a computer preventive maintenance plan?

* an update of spyware removal tools

* an update of antivirus scanner software

10. A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked and packaged for shipping. What advice should a technician give the customer?

* Immediately after printing, the ink is wet

11. A technician is repairing Windows XP and wants to keep all of the application settings in the operating system. The technician is using the Repair XP option and has rebooted the computer. A message appears on the screen stating "Press any key to boot from the CD or DVD." What should the technician do?

* The technician should ignore the message and allow XP to repair the operating system without deleting any of the applications

12. A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?

* The ribbon cable is installed incorrectly

13. A student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game playing?

*3 GHz

14. A customer requests advice about the type of storage device to use for 20 new computers. For which two conditions should SSDs be recommended as replacements for magnetic hard drives?

* external flash drives that are required to be connected by USB

* locations where redundant disks are required to appear as one logical disk to the operating system

15. A technician powers on a computer and opens a web page. A message that the web page could not be found appears. After checking the URL, the technician verifies that this is the problem that was reported by the computer owner. What would be the next step in the troubleshooting process for the technician

*Verify the computer IP address information

16. What characterizes a DDoS attack?

* Many hosts participate in a coordinated attack

17. Which two ports on a laptop allow connection or removal of external devices, such as hard drives or printers, without powering off the computer?

* USB

*VGA

18. What are two functions of a VPN gateway?

*establish secure VPN connections

* manage VPN tunnels

19. At which TCP/IP model layer would a MAC address be found?

*network access

20. A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?

*BIOS

21. A customer wants to produce video recordings to sell to the public. Which two types of media should be used to accomplish this type of recording?

* DVD+/-R

* BD-R

22. A customer complains that a scanner has suddenly stopped producing clear images. Which preventive maintenance task has the customer most likely forgotten to do?

* visually inspect the scanner glass

23. A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem?

* The computer has an invalid default gateway address

24. What is the best way to fully ensure that data is unable to be recovered from a hard drive?

* formatting the drive

25. The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?

* DHCP

26. Which network device uses a MAC address table to segment the network?

*switch

27. Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart?

* PATA

28. A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file?

* CHKDSK

29. A customer is experiencing repeated paper jams on a laser printer. Which quick solution might correct this problem?

*Power cycle the printer

30. When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?

* BIOS reads the MBR

31. A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?

*Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer

32. Refer to the exhibit. Which two port types are shown in the graphic?

*network

*USB

33. Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?

*hibernate

34.When starting a computer, a customer can no longer select two of the operating systems that are installed. Which file may be corrupted and causing this error

*BOOT.INI

35. The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?

* manufacturer's website

36. A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic noise. Which type of network media should be recommended?

*UTP

37. In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system?

*System Restore (SR)

38. What guideline should be followed when establishing a password security policy?

* An expiration period should be established so that passwords frequently change

39. A new application fails to install from a CD known to be virus-free and compatible with the operating system. What is a possible solution to this problem?

* Run the installation application under Windows XP compatibility mode.

40. A user cannot log in to the network with a computer that worked yesterday. Other computers on the same network are working fine. Which troubleshooting process would be most logical to try first?

* Use Device Manager to check for a resource conflict

41. A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make?

* Inkjet printers are less expensive than laser printers.

* The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

42. Which three tasks should a computer preventive maintenance plan contain?

* the defragmentation of the hard drive

* an update of antivirus and other protective software

* an evaluation of the methods for gathering information about problems and the solutions to be implemented

43. A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?

* Interrupt the customer and ask whether the customer would mind going on hold for a few minutes

44. What should always be done prior to replacing components that are not hot-swappable in a laptop?

* Unplug the laptop and remove the battery

45. Which protocol adds security to remote connections

*SSH

46. A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?

* Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.

47. A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan?

* Schedule and document routine maintenance tasks.

48. A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken before doing the conversion?

Create a complete system backup.

49. A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

* The computer emits a pattern of beeps indicating the failing device

50. A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?

* Restore the data files that were backed up in preparation for the conversion

practice final exam 11-16

practice final exam 11-16

ini soalnya :
1. What are two characteristics of the IEEE 1284 parallel interface standard?
* The two available operative modes are EPP and ECP
* Bi-directional communication is allowed
2. The corporate security policy states that all remote connections use only secure tunnels for transport of data. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN?
* VPN
3. What are two problems that are caused by setting an incorrect boot order in the system BIOS?
* The computer displays an "Invalid Boot Disk" error after POST
* The computer displays a "Missing NTLDR" error after POST
4. A call center technician receives a call from a customer who wishes to add more memory to a laptop to increase graphics performance. Which type of memory should be installed?
* RAM
5. The production manager of a small company is experiencing slow performance in a laptop. What should a technician try first in order to correct the problem?
*Defragment the hard disk
6.Which safety precaution should an installer take when installing cable in the ceiling of a building?
* Wear thick gloves to minimize damage to the cable
7. Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem?
*22
8. Which action should be taken first if a card key is lost or stolen?
*Disable the lost card key.
9. Engineers are designing a security scheme to allow only authorized persons to access the facilities of a national bank. Which security control measure provides the most secure solution for employee identification?
*biometric devices
10. Refer to the exhibit and consider the advertisement that is shown. Based on the advertisement, which statement is accurate regarding this motherboard?
*The Intel Core i7 processor supports a maximum bus speed of 1600MHz
11. A technician has been asked to connect a new scanner to a computer. Which interface provides the fastest transfer of data?
*USB 2.0
12. A technician has been asked to develop a physical topology for a network that provides a high level of redundancy. Which physical topology requires that every node is attached to every other node on the network
*mesh
13. Which three ports should be left open to avoid filtering e-mail traffic?
*25
*143
*212
14. What is the highest risk associated with improperly charged or mishandled batteries?
*The battery can explode.
15. A network administrator has been informed about a problem with the network printer. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired?
* Stop the print spooler
16. A Windows Vista computer does not display the thumbnail views of two windows that are currently minimized in the taskbar when the mouse pointer is placed over the appropriate tile on the taskbar. What is a possible solution to this problem?
* Enable the Graphics Options "Tray Icon" in the Taskbar and Menu Properties window
17. Which Startup type must be selected for a service that should run each time the computer is booted?
* automatic
18.The network manager decides to implement a simple security solution to the company WLANs. Which wireless security technique should the manager take to hide the WLAN id from any access point?
* Disable the broadcast of the SSID on the access point
19. When upgrading a CPU what must be applied between the new CPU and the heat sink/fan?
* thermal compound
20. A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of speed. The user is having problems comparing the two standards based on the values expressed in Mbps. Which explanation can the technician use that will best describe the relationship?
*USB 2.0 is forty times as fast as USB 1.1.
21. A technician is working on a laptop with a touchpad that fails to work. Which two actions can the technician take to try to repair the problem?
* Enable the touchpad in the system BIOS
* Ensure that the operating system has the correct driver for the touchpad
22. Which Windows hard drive partition is referred to as the C: drive?
* the first primary partition
23. A computer has been relocated and all the cables reconnected. When the computer is powered on, the correct POST audio signals are heard and the hard drive LED shows disk activity. However, the monitor fails to display anything. What are two possible causes of this problem?
* The monitor Power Scheme settings are incorrect.
* The monitor cable connector is loose or disconnected because the retaining screws are missing
24. A technician has installed a third party utility that is used to manage a Windows XP computer. However, the utility is unable to startup automatically whenever the computer is started. What can the technician do to resolve this problem?
*Change the startup type for the utility to Automatic in Services
25. Refer to the exhibit. What type of partition arrangement does this Windows XP computer have on its hard di
*3 logical, 1 extended, 1 free space, 1 primary
26. Which two hazards are related to fiber optic installations?
* glass splinters that can penetrate the skin
* risk of explosion when installed close to combustible substances
27. Which interface can transfer data at a maximum speed of 480 Mbps?
*USB 2.0
28. A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point?
*Go to Start > All Programs > Accessories > System Tools > System Restore > Create a restore point
29. For a default installation of Windows XP Professional, which two settings are customizable?
*regional settings
30. Refer to the exhibit. Which utility has the IT department started on each computer?
* Defragment
31. Refer to the exhibit. The IT department requested a new set of memory chips to upgrade the old laptops. A picture of the memory chip required is attached to the purchase order so the correct item can be bought.
Which type of memory module is the IT department expecting to receive?
* SODIMM
32. Which two characteristics describe a software firewall?
* It typically protects only the computer it is installed on.
* It uses the CPU in the host computer
33. Which feature is characteristic of the ntbackup command?
* It can be executed from a batch file.
34. Which recommendation should be observed when replacing existing memory?
* The new memory should be as fast or faster as the cache found in the processor.
35. Refer to the exhibit. Based on the information shown, which statement is true?
* The only PC allowed on the wireless network is the one with the MAC address 00:05:4E:49:64:87

 

1
A technician needs to purchase a new video adapter for a computer. Which factors should be considered when selecting the adapter?

- expansion slot type

2
An employee is receiving e-mail from unknown banks asking for username and password information. Which type of security attack is the employee experiencing?

- Trojan horse

3
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?

- RAID adapter

4
A technician has installed and configured an external projector on a laptop. What is the final task the technician must perform for the image to be displayed through the projector?

- Press the function key sequence to activate the image on the projector.

5
What do the terms refresh rate, interlace, and aspect ratio explain?

- scanner output

6
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?

- Create a restore point.

7
Fans that are used to help cool a system are commonly placed on which two components? (Choose two.)

- CMOS
- CPU

8
A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?

- administrator

9
A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?

- refresh rate

10
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?

- NTFS

11
Why do mobile devices such as laptop computers use specially designed CPUs?

- They consume less power.

12
Refer to the exhibit. Which type of device uses the connector shown in the graphic?

- DVD drive

13
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?

- Cancel the jobs in the printer queue.

14
What is the purpose of Windows Vista 64-bit Kernel Patch Protection?

- It prevents third party drivers from modifying the operating system kernel.

15
A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this requirement?

- LAN

16
What characterizes spoofing?

- Making data appear to come from a source other than the actual source.

17
Which two items are considered proper cleaning tools? (Choose two.)

- compressed air
- soft cloth

18
What are two network requirements necessary to establish a VPN connection between a remote computer and a private company LAN? (Choose two.)

- low latency network connection
- VPN client

19
A newly purchased scanner is not functioning as efficiently as expected. Which step should a technician take to improve performance?

- Download drivers and utilities from the manufacturer web site.

20
technician has been asked to find how a hacker keeps breaking in to a computer. Which security precaution was most likely missed when the operating system was first installed?

- A user account was not created.

21
A technician just terminated some fiber optic cable and needs to properly dispose of the hazardous waste created during the termination. What document would the technician use to identify the proper disposal method for the waste?

- ESD

22
A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?

- Check the Device Manager on the user computer for hardware problems.

23
Which type of cable standard uses a 9-pin connector and supports data rates in excess of 800 Mbps?

- IEEE 1394b

24
When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)

- ink cartridge
- paper

25
Which Windows tool should be run before upgrading the operating system?

- Ntbackup

26
Refer to the exhibit. What command was typed to produce the output that is shown?

- ipconfig /all

27
A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)

- Data is more secure in the event of hardware failures.
- Data resources and access are centrally controlled.

28
Which environmental factor helps ensure optimal performance for laptops?

- Temperature should be preferentially between 45 to 90 degrees Fahrenheit (7 to 32 degrees Celsius) to avoid overheating.

29
What is the purpose of SCSI and RAID adapters?

- to connect storage devices such as hard disk drives to a PC

30
While troubleshooting a computer on which the operating system fails to boot, a technician has checked that there are no non-bootable media in the disk drives, tried using the Last Known Good Configuration option, and attempted to boot the computer in Safe Mode, all without success. Which further possible solution could be tried?

- Perform a Repair Installation of the operating system.

31
A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to use correct this problem?

- Task Manager

32
A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?

- Create one primary partition and an extended partition with four logical drives within it.

33
A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem?

- Clean the air vents.

34
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?

- D

35
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?

- The technician interrupted a number of times to ask questions.

36
A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?

- Explain that the original technician is no good and the supervisor will be told.

37
Where in Windows XP can the shutdown, hibernate, and standby modes be configured?

- Start > Control Panel > Power Options

38
An administrator gets an e-mail message from what looks like the company bank. The e-mail asks for account information. The administrator determines the e-mail is not from the bank. What type of security threat has the administrator prevented?

- grayware

39
Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum. The print job has gone into the print queue as shown. Based on the output, what should be the next step in solving this problem?

- Check the printer cabling and power.

40
Which network protocol is used to automatically assign an IP address to a computer on a network?

- DHCP

41
After Windows XP has been installed, which program would a technician use to select the programs that will run at startup?

- msconfig

42
On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.)

- The existing operating system is corrupted.
- The existing security software requires upgrading.

43
What is the purpose of wearing an antistatic wrist strap?

- to equalize the electrical charge between the user and the equipment

44
Where can a user change the idle time after which a laptop will switch to standby mode?

- Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

45
A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?

- System Registry

46
ABC Company wants to configure laptops to automatically power components off to improve battery life. Which power management control can be used to accomplish this?

- ACPI

47
What is the logical topology used for the Ethernet architecture?

- bus

48
Which three benefits are gained by networking computers? (Choose three.)

- fewer peripherals needed
- lower cost licensing
- increased communication capabilities

49
Which three rules increase the level of password strength? (Choose three.)

- Passwords should be a combination of letters and numbers.
- Passwords should be changed by the user after specific periods of time.
- Password expiration and lockout policies should be clearly defined.

50
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?

- Run a System Restore from the last restore point.

51
Which firewall port number or number combination must be open in order to remotely access a network device using SSH?

- 22

52
A network technician receives an error that there is insufficient physical disk space on an external drive to hold a file from a Windows XP computer. What is a possible cause for the problem?

- The external drive is formatted with a FAT 32 file system and the file is too large for that file system.

 

Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1)

Final Exam for ch 1-10

1   
A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?
    #refresh rate

2   
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?
    #D
   
3   
A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?
    #invalid system disk
   
4   
What characterizes spoofing?
    #Making data appear to come from a source other than the actual source.
   
5   
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
    #BIOS reads the MBR.
   
6   
When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
    #ink cartridge
    #paper
   
7   
Which protocol adds security to remote connections?
    #SSH

8   
What is the purpose of an IRQ?
    #Request information from the CPU.
   
9   
A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)
    #the number of wireless devices that are used in the wireless LAN
    #the large number of trees that surround the office
   
10   
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?
    #Create a restore point.
   
11   
A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?
    #Ethernet and Star
   
12   
What is the best way to fully ensure that data is unable to be recovered from a hard drive?
    #shattering the hard drive platters with a hammer

13   
A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
    #System Registry

14   
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?
    #Cancel the jobs in the printer queue.
   
15   
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
    #RAID adapter

16   
A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
    #Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.

17   
Which two technologies enable printers to be accessed by multiple network users? (Choose two.)
    #Wi-Fi
    #Ethernet
   
18   
A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?
    #Uninstall and reinstall the printer driver.
   
19   
Which network device uses a MAC address table to segment the network?
    #router
   
20   
A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?
    #Create one primary partition and one logical partition with four logical drives within it.

21   
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
    #The technician interrupted a number of times to ask questions.
   
22   
A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?
    #Check the Device Manager on the user computer for hardware problems.

23   
Which Registry file contains information about all software that is installed on a Windows XP computer?
    #HKEY_LOCAL_MACHINE
   
24   
A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action?
    #Change the SSID that is being used on the wireless network.

25   
Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)
    #Disconnect the power cord.
    #Remove any batteries.
   
26   
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
    #Hibernate
   
27   
What is the purpose of SCSI and RAID adapters?
    #to connect storage devices such as hard disk drives to a PC
   
28   
Which network protocol is used to automatically assign an IP address to a computer on a network?
    #DHCP
   
29   
A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
    #Restore the data files that were backed up in preparation for the conversion.
   
30   
Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.)
    #internal hard drive
    #RAM

31   
A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?
    #defrag
   
32   
A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?
    #The power supply has sufficient wattage to support all components inside the computer.
   
33   
What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
    #The peripherals can be plugged in and out without turning the laptop off.
   
34   
A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?
    #Increase the resolution of the scanner.

35   
A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
    #Click on the Safely Remove Hardware icon in the system tray then on the device.
   
36   
A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?
    #The default gateway is not set.

37   
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
    #Inkjet printers are less expensive than laser printers.
    #The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
   
38   
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?
    #ping of death
   
39   
A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
    #Disk Management
   
40   
Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)
    #Reboot the laptop.
    #Disconnect the peripherals.
   
41   
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?
    #Run a System Restore from the last restore point.
   
42   
A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?
    #The power consumption of all devices is too much for the electrical circuit that is provided.
   
43   
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?
    #NTFS

44   
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?
    #The ribbon cable is installed incorrectly.
   
45   
Which two types of connectors can be found on DVI cables? (Choose two.)

46   
Which Windows tool should be run before upgrading the operating system?
    #Ntbackup

47   
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
    #manufacturer's website
   
48   
Where can a user change the idle time after which a laptop will switch to standby mode?
    #Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.
   
49   
A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?
    #administrator
   
50   
A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
    #peer-to-peer
   
51   
What do the terms refresh rate, interlace, and aspect ratio explain?
    #image properties of a monitor

52   
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?
    #BIOS

1
A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?
#refresh rate

2
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?
#D

3
A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?
#invalid system disk

4
What characterizes spoofing?
#Making data appear to come from a source other than the actual source.

5
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
#BIOS reads the MBR.

6
When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
#ink cartridge
#paper

7
Which protocol adds security to remote connections?
#SSH

8
What is the purpose of an IRQ?
#Request information from the CPU.

9
A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)
#the number of wireless devices that are used in the wireless LAN
#the large number of trees that surround the office

10
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?
#Create a restore point.

11
A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?
#Ethernet and Star

12
What is the best way to fully ensure that data is unable to be recovered from a hard drive?
#shattering the hard drive platters with a hammer

13
A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
#System Registry

14
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?
#Cancel the jobs in the printer queue.

15
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
#RAID adapter

16
A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
#Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.

17
Which two technologies enable printers to be accessed by multiple network users? (Choose two.)
#Wi-Fi
#Ethernet

18
A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?
#Uninstall and reinstall the printer driver.

19
Which network device uses a MAC address table to segment the network?
#router

20
A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?
#Create one primary partition and one logical partition with four logical drives within it.

21
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
#The technician interrupted a number of times to ask questions.

22
A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?
#Check the Device Manager on the user computer for hardware problems.

23
Which Registry file contains information about all software that is installed on a Windows XP computer?
#HKEY_LOCAL_MACHINE

24
A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action?
#Change the SSID that is being used on the wireless network.

25
Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)
#Disconnect the power cord.
#Remove any batteries.

26
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
#Hibernate

27
What is the purpose of SCSI and RAID adapters?
#to connect storage devices such as hard disk drives to a PC

28
Which network protocol is used to automatically assign an IP address to a computer on a network?
#DHCP

29
A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
#Restore the data files that were backed up in preparation for the conversion.

30
Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.)
#internal hard drive
#RAM

31
A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?
#defrag

32
A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?
#The power supply has sufficient wattage to support all components inside the computer.

33
What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
#The peripherals can be plugged in and out without turning the laptop off.

34
A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?
#Increase the resolution of the scanner.

35
A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
#Click on the Safely Remove Hardware icon in the system tray then on the device.

36
A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?
#The default gateway is not set.

37
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
#Inkjet printers are less expensive than laser printers.
#The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

38
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?
#ping of death

39
A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
#Disk Management

40
Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)
#Reboot the laptop.
#Disconnect the peripherals.

41
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?
#Run a System Restore from the last restore point.

42
A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?
#The power consumption of all devices is too much for the electrical circuit that is provided.

43
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?
#NTFS

44
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?
#The ribbon cable is installed incorrectly.

45
Which two types of connectors can be found on DVI cables? (Choose two.)




46
Which Windows tool should be run before upgrading the operating system?
#Ntbackup

47
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
#manufacturer's website

48
Where can a user change the idle time after which a laptop will switch to standby mode?
#Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

49
A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?
#administrator

50
A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
#peer-to-peer

51
What do the terms refresh rate, interlace, and aspect ratio explain?
#image properties of a monitor

52
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?
#BIOS

Rabu, 08 Desember 2010

Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1)

Diposkan oleh sukri di 21:14

1
A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?
#refresh rate

2
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?
#D

3
A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?
#invalid system disk

4
What characterizes spoofing?
#Making data appear to come from a source other than the actual source.

5
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
#BIOS reads the MBR.

6
When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
#ink cartridge
#paper

7
Which protocol adds security to remote connections?
#SSH

8
What is the purpose of an IRQ?
#Request information from the CPU.

9
A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)
#the number of wireless devices that are used in the wireless LAN
#the large number of trees that surround the office

10
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?
#Create a restore point.

11
A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?
#Ethernet and Star

12
What is the best way to fully ensure that data is unable to be recovered from a hard drive?
#shattering the hard drive platters with a hammer

13
A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
#System Registry

14
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?
#Cancel the jobs in the printer queue.

15
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
#RAID adapter

16
A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
#Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.

17
Which two technologies enable printers to be accessed by multiple network users? (Choose two.)
#Wi-Fi
#Ethernet

18
A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?
#Uninstall and reinstall the printer driver.

19
Which network device uses a MAC address table to segment the network?
#router

20
A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?
#Create one primary partition and one logical partition with four logical drives within it.

21
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
#The technician interrupted a number of times to ask questions.

22
A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?
#Check the Device Manager on the user computer for hardware problems.

23
Which Registry file contains information about all software that is installed on a Windows XP computer?
#HKEY_LOCAL_MACHINE

24
A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action?
#Change the SSID that is being used on the wireless network.

25
Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)
#Disconnect the power cord.
#Remove any batteries.

26
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
#Hibernate

27
What is the purpose of SCSI and RAID adapters?
#to connect storage devices such as hard disk drives to a PC

28
Which network protocol is used to automatically assign an IP address to a computer on a network?
#DHCP

29
A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
#Restore the data files that were backed up in preparation for the conversion.

30
Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.)
#internal hard drive
#RAM

31
A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?
#defrag

32
A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?
#The power supply has sufficient wattage to support all components inside the computer.

33
What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
#The peripherals can be plugged in and out without turning the laptop off.

34
A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?
#Increase the resolution of the scanner.

35
A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
#Click on the Safely Remove Hardware icon in the system tray then on the device.

36
A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?
#The default gateway is not set.

37
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
#Inkjet printers are less expensive than laser printers.
#The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

38
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?
#ping of death

39
A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
#Disk Management

40
Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)
#Reboot the laptop.
#Disconnect the peripherals.

41
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?
#Run a System Restore from the last restore point.

42
A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?
#The power consumption of all devices is too much for the electrical circuit that is provided.

43
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?
#NTFS

44
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?
#The ribbon cable is installed incorrectly.

45
Which two types of connectors can be found on DVI cables? (Choose two.)




46
Which Windows tool should be run before upgrading the operating system?
#Ntbackup

47
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
#manufacturer's website

48
Where can a user change the idle time after which a laptop will switch to standby mode?
#Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

49
A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?
#administrator

50
A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
#peer-to-peer

51
What do the terms refresh rate, interlace, and aspect ratio explain?
#image properties of a monitor

52
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?
#BIOS

for a branch office located in a new metropolitan office building. Which

connection would provide the highest bandwidth and reliability at the lowest cost?

DSL
ISDN
satellite
wireless

2 points for Option 1

Max Value = 2

17. A new technician has joined the IT team and is about to service a heavy

printer. Which two precautions should be taken to avoid any injury when

transporting the heavy printer to the service area? (Choose two.)
Avoid lifting the equipment using the strength in your back.
Lift the equipment using the strength in your legs and knees.
Avoid bending your knees when lifting the printer.
Bend your back to pick the printer up.
Avoid lifting the printer close to your body.

Option 1 and Option 2 are correct.

Max Value = 2

18. What are two characteristics of the IEEE 1284 standard? (Choose two.)
These cables usually have 9 pins or 25 pins on both ends.
The maximum cable length is 50 ft (15 m).
All ports used by this standard are also known as D-shell ports.
The two available operative modes are EPP and ECP.
Bi-directional communication is allowed.

Option 4 and Option 5 are correct.

Max Value = 2

19. Which type of printer configuration method overrides any other type of

configuration?

default
global
predefined
per-document

2 points for Option 4

Max Value = 2

20. After scanning an image, what is the next step to conclude a scanner test?

Scan the same image again and compare both scanned images to detect scanning

deficiencies.
Calibrate the scanner based on the image that has been scanned.
Print the scanned image and contrast it with the scanned image.
Visually compare the image against the image on the screen.

2 points for Option 4

Max Value = 2

21. Which three laser printer components usually break? (Choose three.)
fuser assembly
primary corona
pickup rollers
transfer rollers
secondary corona
paper trays

Option 1, Option 3, and Option 4 are correct.

Max Value = 3

22. After gathering information from a user regarding failure of a printer, which

three actions should be performed? (Choose three.)
Change the communication cable.
Ensure all cables are connected correctly.